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Managed Services

  • Managing more than 25 Servers and 500+ desktops across multiple OS, Email platforms, Backup/ Recovery and Network Security for one of the large corporate in USA
  • 40% reduction on Operating costs within first 6 months of Engagement
  • More than 15 partners in USA using our White labeled RIM Services
  • Configured Exchange and SharePoint in Hosted Messaging and Collaborative (HMC 4.0) Environment
  • Worked with a large corporate in USA to provide Remote Infrastructure Support on 24X 7 X 365 mode managing more than 25 Servers and 500+ desktops across multiple OS, Email platforms Backup/Recovery and Network Security. Provided 40% reduction on operating costs within first 6 months of operations
  • Cloud based managed network services platform with SaaS based implementation integrating multiple OS and load balanced private cloud with localization and end to end theme based white labeling capability. The platform also boasts of a unique user management system, exhaustive wizard based provisioning and business reporting capabilities
  • Private Cloud based network monitoring and reporting platform with automated SNMP reconciliation capability supporting xml device model definition and infinite platform scaling capability. The platform currently captures over 2 million rows of data every 300 seconds and process the same for capacity planning and forecasting. The platform supports over 15 device manufacturers including Cisco, Juniper, Arris, Zyxel, Motorola, Paradyne etc

One of the major focus areas of NINtec is our Managed Services Division. This division balances the third wave of outsourcing namely Infrastructure Management Services successfully as IDC has estimated that more than 80% of IT objects are being managed remotely. This also makes NINtec to be well positioned and right sized RIM Services partner with the multi-skilled team of IT specialists and generalists. You can rely on us for efficient, consistent, transparent and cost effective RIM solutions and services as our approaches for remote / extended 24X7 support are robust and proven.

NINtec's RIM Team consists of certified resources having major certifications like MCITP, MCSA, MCSE, CCNA, CCNP, CCIE, RHC, VMware, McAfee, Trend Micro, Symantec, etc. All our resources are trained on best practices as our operations are ITIL driven with some of them also being certified ITIL professionals. Although, to address the dynamic IT needs and technological changes in the marketplace, our team management is an agile process wherein we proactively add new skills through internal training or by adding experienced professionals on our roles.

We have logically distributed our services across 4 pillars of Infrastructure. They are Servers & Virtualization, Networks, Security and Desktops / Endpoints. From design to implementation and monitoring to audit, we cover all aspects of Infrastructure Management. The constants are: process adherence, governance and reporting, knowledge management and Service Level Assurance.

Our major offerings are:
  • Server Management
  • Desktop Management
  • Security Management
  • Network Monitoring & Management
  • Complete IT Infrastructure Management
  • Helpdesk Management Services
  • Server, Messaging, Virtualization & Application Platform Infrastructure Setup & Migration Services

Engagement models:We have different engagement models for our Customers and partners as we are very much flexible in terms of engagement. However, following are the most appropriate models on which we work.

  • Shared Team Model
  • Dedicated Team Model
  • Ticket Based Model
  • Unit Based Model
  • Time & Material Model
  • Flexible and Scalable Engagement
  • Partner Centric Approach with complete transparency and flexibility to engage
  • Process Driven, Innovative and Business-Aligned Framework
  • Higher Employee Retention to deliver hassle-free and continuous services leading to Higher Customer Satisfaction
  • Ability to impact all facets of Customer IT Budget
  • Time tested operations to quickly and effectively scale up skills and manpower
Skill Set Matrix

Technology

Products Supported / Services Offered

Server Microsoft Windows 2000/2003/2008 Server SharePoint Groove Server Office Communi.
Server
WSUS ISA Server
Linux Redhat Suse/Fedora Ubantu Debian Mandrake  
Macintosh Mac Osx 10.5 Mac Snow Leopard 10.6        
Email Server MS Exchange 2003/2007/2010 Lotus Domino Send Mail Qmail Postfix  
Web Server IIS Apache        
DNS/DHCPM Microsoft Linux        
Virtualization VMware ESXi Hyper Sun Hypervisor Citrix Xen
server
RedHat Vitalization Parallels
Terminal Server Citrix Windows Terminal Server        
Database Support SQL 2005/2008 My SQL        
Storage HP Storageworks Dell        
Backup Symantec Backup Exec ArcServe HP Data Protect      
IPAM Bluecat Proteus          
 
Network Router Cisco Routers Nortel Router Avya      
Switch Cisco L3/Core Nortel L3/Core HP L3/Core      
Load Balancer f5 Radware Citrix Netscaler Crescendo Networks    
Network Monitor HP Open View Solarwind Spectrum Qmail    
NMS HP Open View IBM Tivoli        
VPN Cisco Checkpoint Sonicwall Fortigate    
VOIP Cisco          
 
Security Anti Virus McAfee Trend Micro Kaspersky      
DLP McAfee Trend Micro Leak Proof Trend Micro Leak Proof      
Encryption McAfee EEPC/EEFF PointSec        
Firewall/UTM Cisco ASA/Pix Fortigate Watchguard CyberRoam Juniper  
Service Onsite IT Audit Log management Event Viewer Monitoring      
 
Desktop Management Client OS Windows XP/Vista/7 MAC OSX 10.x MAC OSX 10.x      
Enterprise wide Desktop Support Asset Tracking & Inventory Management Security Patch Management Application Deployment Support Antivirus & Anti SPAM Protection    
 
Process ITIL & ISO Change Management Incident Management        
General Procedure documentation IT Security policy Helpdesk &
Ticketing processs
Inventory management      
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Testimonial

"We are impressed with the quality you deliver. The ethical and impeccable conduct, coupled with the project management approach you have, makes you one of the best we have ever worked with in our IT deployment experience of over 10 years."COO, Financial Services Company, USA