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Global Delivery Model

NINtec has matured from being a successful offshore service provider to being capable of providing services to Onshore, Nearshore, Offshore and mix of other sourcing practices. We have also established different practices for each of these models. Based on our experience of providing offshore software development services, we have implemented well defined and prudent processes for offshore coordination and execution. Hence, our customers can count on us for on-time deliveries, regardless the location of the delivery team.

Due to our different industry experience, skilled technology expertise and global presence which gives us cultural compatibility to integrate business strategy and smooth execution, we have been able to provide offshore development advantages such as reduction in project duration, increased responsiveness and significant reduction in overheads.

Our well established Global delivery model allows us to provide most scalable, reliable and cost-efficient delivery of solutions and services. This well defined model has helped to meet quality expectations and achieve on time deliveries resulting in high customer satisfaction rating.

NINtec differentiators:
  • Select the sourcing strategy which best suits the most important considerations such as cost optimization, cultural alignment, distance of locations, language capabilities and risk mitigation.
  • Be assured of the high quality of service irrespective of the mix of services, technologies and locations.
  • Lower the Total cost of Ownership (TCO) of ICT by managing different service streams with the assistance of a unified delivery framework.
Processes

Our different processes and delivery frameworks have developed with experience & is a result of processes which are perfected to ensure smooth adoption.

The processes include
  • Integrated Project Management Processes
  • Integrated Resource Management and Competency Management Processes
  • Integrated Quality Management Processes
  • Technology and Delivery CoEs
Quality

Regardless of the delivery model being adopted, quality of the deliveries can never be compromised. We are proud of our strong quality focus on all projects with dedicated QA experts lead by senior Escalation Managers, supporting the projects throughout the Project Life Cycle.

The quality processes within NINtec have been derived by taking insights from various standards and concepts such as ISO, CMMi and Six Sigma. These processes and protocols are further customized to suit the needs of different projects. Thus, the QA team leverages our quality toolkit to achieve the quality goals.

We use different analytical tools to carry out process improvements, conduct root cause analysis and design prioritization; thus making a vast difference in delivering the quality services to customers.

Quality also is ensured across all our processes, interfaces and outputs. It helps us deliver long-term excellence, and ultimate predictability of returns to all stakeholders.

NINtec has a comprehensive quality management system which is a combination of tools, team and processes. These processes have a proven track record of delivering qualitative technology solutions to our customers across the globe.

Our expertise lies in selecting the right execution methodology which is in line with customer business model. This enables our customers to leverage our cost efficient quality technology services and solutions.

Our processes help us to deliver high quality and services within budget and schedule.

Lifecycle Processes
Project Management, Oversight and Control
Project Planning, Scheduling, Scope/Time/Cost Management
Project Tracking, Project Status Reporting
Software Requirements Software Design Software Construction Software Testing Software Maintanence
  • Requirements Fundamentals
  • Requirements Gathering
  • Requirements Analysis and Documentation
  • Requirements Validation and Review
  • Design Criteria
  • Software Structure & Architecture
  • Implementing Design
  • Design Review
  • Organisational Coding Guideline
  • Coding
  • Coding Review
  • Design Review
  • Test Planning
  • Test Process
  • Conducting Tests
  • Test Results & Analysis
  • Maintenace Planning
  • Change Mgmt & Impact Analysis
  • Mantenance & Change Management Process

Software Quality Assurance

Quality Planing, Work Project Review, Process Tailoring, Metrics, Improvement Actions

Configuration & Change Management

Conguration Planning Change Request management Impact Analysis
Quality Management at NINtec – Salient Features
  • Well defined Quality Management System (QMS)
  • QMS integration with project workflow to ensure usage, compliance and monitoring
  • Software Quality Assurer (SQA) and Software Engineering Process Group (SEPG) to provide guidance to project teams for usage and customization of QMS as per project requirements
  • Flexible processes to meet specific customer needs
  • Different version of QMS for different software development methodologies
  • Exposure to different tools for Software Development Life Cycle - design, development, testing, deployment and maintenance
  • Integration of project management and configuration management with QMS

We, at NINtec, understand the importance of sharing the best practices and learning needed for constant productivity improvement. At NINtec, knowledge management is at multiple levels – Organization Level, Program Level and at Project Level.

We use a strong Knowledge Management tool in integrated internal ERP system. The large repository of case studies, reference documents, best practices and experience sharing documents helps the team to get access to this knowledge and enhance the productivity.

This is further supported by regular knowledge sharing and “What worked – What did not” sessions within team, project and management levels. This further helps the team leverage the knowledge acquired across different projects for the benefit of the customers.

Program Management is the ability of balancing and prioritizing the objectives, managing the risk and overcoming limitations, while meeting the needs and expectations of both customers and the users successfully and continuously.

NINtec has empowered its Program Management model with the implementation of in-house custom built tools for automating the entire project management process. This brings in the process efficiency, standardization and extensive control. We have matured the project management processes, techniques, tools by delivering projects of different sizes and complexities. This has provided a strong program management framework to execute different types of projects.

We follow the principles and framework proposed by “Project Management Body of Knowledge (PMBOK)” for different project management processes and procedures.

Our Software Project Management processes forms
  • A framework for managing intensive software projects
  • Practical guidelines for planning, staffing, executing, and monitoring projects
  • A framework for managing risk

We have been consistently delivering high end software applications in time and within budgets. We pursue adaptive model of project management where activities are governed by generic as well as customized processes. Following are the different structured project management approaches we follow which support the complete project life cycle.

Initiation
  • Initial Scope Identification, Estimations, Contract, Resource Planning and team build up, formal project kickoff
  • Establishing the overall project structure, standards, expectations, team and approach
Planning
  • Establishing blueprint of project execution including detailed scheduling, communication planning, scope management, time management, risk mitigation, configuration planning, quality & test planning
Execution
  • Enabling the project to remain focused by managing and monitoring day to day tasks, scope, issues, risk, quality, progress, metrics, QA reviews
Closure
  • Ensuring the completion of the project in an organized fashion, as per the customer specifications, project scope, time and cost
  • Formal Project/Phase closure after user acceptance and conducting retrospective analysis of the project.

In NINtec, customers have a highly dedicated and efficient project management team who quickly understand the project, plan the design and implementation competently. Our project managers have vast both domestic and international exposure in delivering projects for different industries technologies.

NINtec integrates risk mitigation with project planning and quality assurance planning. Risk identification and monitoring are also compulsory exercise for each project status review meeting. This ensures pro-active actions resulting in minimal impact on project and engagement.

We categorize risks as:
  • Human Resource Risks:
    • People movement (NINtec and Client)
    • Cultural alignment
    • Expectation management
    • Absence due to health issues
  • Engineering Risks:
    • Documentation situations (non availability, low accuracy, sharing etc.)
    • Scope creeps
    • Infrastructure challenges
    • Knowledge Management

Our Risk Mitigation is designed to address all of the above risks.
Some of the mitigation plans already in place are:

  • Human Resource Risk Mitigation:
    • Built-in redundancies for key personnel
    • Soft skill training- internal and external
    • Mechanism to verify resource and customer expectation alignment
    • Knowledge and Responsibility transition mechanism
  • Engineering Risk Mitigation:
    • Tools for version management for project documents and source code with access control
    • Project Management tools to track project scope
    • Infrastructure availability verification as mandatory activity for project status reviews
  • Infrastructure Risk Mitigation
    • Well-defined business continuity and disaster recovery plans at the organization and customer level
    • State-of-the-art, fail-safe network connectivity with multiple fall-back options
    • Interoperability to ensure seamless relocation
    • Locations set away from potentially conflict-ridden zones
  • Confidentiality and Privacy
    • Access restrictions and controls for all information assets
    • Context-dependent security measures including physical isolation of projects, if needed
    • Legal agreements with employees to ensure compliance
    • Agreements under relevant jurisdiction for the customer
  • Security Risk Mitigation
    • Stringent physical security and network security
    • Secure human resources practices
    • Regular audits to ensure compliance and cover blind spots
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Testimonial

“One of the main criteria for us in selecting the partner was the availability of services round the clock as our businesses are in multiple countries. Nintec Global Delivery Model ensured that not only our business is supported round the clock but is also seamless. The efficiency and effectiveness of support has been not only excellent but also cost effective. With their presence across the globe and all delivery centers networked efficiently we are able to take the time difference advantage and also improve the quality of our deliveries to business.” CIO, A Large Telecom Solution Provider